Zapals

Warranty

1 Year International Manufacturer Warranty


Warranty Repair Service

Warranty repair service can be provided depending on the main parts of a product and commencing from start of the warranty period if the main parts suffer performance failures.

Warranty Period of Main Parts

Main Components

Warranty Period

MC

12 Months

Gimbal Camera

6 Months

Vision Positioning System

6 Months

Propulsion system (excluding propellers)

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Frame

No Warranty

Propeller

No Warranty

You can request Warranty Repair Service where:

√ The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period. 
√ No unauthorized disassembling, modification or installation has been performed on the product or a component. 
√ You provide a valid proof-of-purchase, receipt or order number.

Warranty Repair Service will not be provided where:

× Crash or fire damage caused by non-manufacturing factors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.
× Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
× Damage caused by unauthorized repair.
× Damage caused by unauthorized circuit modification and mismatch or misuse of the battery or charger.
× Damage caused by flights which did not follow the instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storms, etc.).
× Damage caused by operating the unit in an environment with electromagnetic interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment containing interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
× Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
× Damage caused by a flight in which damaged components or components suffering from natural wear and tear were used.
× Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× A product has not been sent back to Zapals seven (7) calendar days after warranty service confirmation from Zapals.

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