1 Year International Manufacturer Warranty
Warranty Repair Service
Warranty repair service can be provided depending on the main parts of a product and commencing from start of the warranty period if the main parts suffer performance failures.
Warranty Period of Main Parts
|Main Components||Warranty Period|
|Gimbal Camera||6 Months|
|Vision Positioning System||6 Months|
|Propulsion system (excluding propellers)||6 Months|
|Remote Controller||12 Months|
|Battery||6 Months and Charge Cycle less than 200 Times|
|Battery Charger||6 Months|
You can request Warranty Repair Service where:
√ The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
√ No unauthorized disassembling, modification or installation has been performed on the product or a component.
√ You provide a valid proof-of-purchase, receipt or order number.
Warranty Repair Service will not be provided where:
× Crash or fire damage caused by non-manufacturing factors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.
× Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
× Damage caused by unauthorized repair.
× Damage caused by unauthorized circuit modification and mismatch or misuse of the battery or charger.
× Damage caused by flights which did not follow the instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storms, etc.).
× Damage caused by operating the unit in an environment with electromagnetic interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment containing interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
× Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
× Damage caused by a flight in which damaged components or components suffering from natural wear and tear were used.
× Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× A product has not been sent back to Zapals seven (7) calendar days after warranty service confirmation from Zapals.