Our continued commitment to our customers includes timely refunds. Once we have received the returned items, you will receive your refund within 6 working days. We will notify you by emailonce your refund has been processed.
Since we have no control over how banks post refunds, the refund period includes only the time taken to complete the refunds process. Check with your bank or credit card company if you have not received your refund within a couple of days of the email notification received from us.
Your refund will be applied to the same payment method used in the original transaction.Help Center - Returns
Our commitment to providing you the best customer service includes deliver of quality merchandise. Our merchandise is guaranteed to be free of any manufacturing defects and we will accept any defective item for refundor exchange.
If for any reason you are not completely satisfied with your purchase, we will accept your timely return of such items. Merchandise must be unworn, unwashed, unused, and undamaged by the consumer. We will accept any defective merchandise for refund or replacement.
Merchandise that is being returned should be sent back in the original packaging with all tags and paperwork; it must be in same, new condition as when it was received and must be resellable, or we will refuse your return request. Items should be returned within 30 days of purchase. Credit will be given to the original form of payment.2. Returning Items
We must receive written notification using the Contact Us form prior to returning any items.
If merchandise is returned without proper authorization, we reserve the right to process your refund request and the merchandise will be returned to you.
Once your return request is authorized and approved, you will be provided you with instructions on how to return your item and the return address.3. Receive Faulty Item
We make every attempt to ship only the highest quality merchandise to our customers.
If you encounter a faulty item, please contact us within 7 days of receipt of your order.
Our customer care team is ready and willing to guide you through the returns process as well as resolve any issues. To expedite the returns process, please have your order number, as well as the name and product code of the item and the details of the problem available when requesting an authorization. We will also need twophotos showing the defect/fault.
The item will be assessed by our Returns Department once ithas been received. We may consult with the manufacturer to determine if the item is faulty. If the item is determined to be faulty, you will receive a full refund in addition to the delivery charges. However, if there was more than the faulty item in the same order, the delivery charge will not be refunded. You can request a replacement.4. Received Wrong Item
We apologize for any inconvenience it may have caused. We strive for 100% accuracy when filling and shipping orders. Unfortunately, sometimes errors do occur.
If you have received the wrong item(s), please Contact Us within 7 days of receipt of your order. Our Customer Care Team will get back to you promptly and help arrange a return. You can choose to have refund or replacement of the product.5. Receive Damaged Item
We have contracted with reputable and trustworthy shipping companies. We strive to ensure you will receive your merchandise in perfect condition. If you receive a damaged product, save the original packing and take pictures of any external damaged that may have been caused during shipping. Be sure to use the Contact Us form within 7 days of receipt of your order.
To expedite the returns process, please have your order number, the name and product code of the item and the details of the problem available when requesting a return. We will also need two photos showing the damages. Once we have processed the claim, we will initiate refund or replacement of the product requested.6. Exchange Item
We are unable to offer exchanges at this time. We apologize for any inconvenience.7. Return Postage
Unless items being returned are due to damage, not as ordered or prove to be faulty, the return shipping fees are paid by the customer.8. Non-returnable Items
All itemsreturned should be in resalable condition (unless damaged or faulty).
Our policy excludes the following items as non-returnable.
>> Items that have beenworn, washed, used, damaged or altered from their original condition
>> Final sale items are non-returnable
>> Items sold as combos or sets are not eligible for return as individual items
Zapals.com is an internationally renowned, global shopping website operated by the Zapals Corporation Limited Company.
Our offices are located in Australia, Hong Kong and Mainland China and our aim is to deliver one of the largest, most innovative online department stores in the world.
We’ve got an extensive range of high quality products at the lowest prices for our customers. Our shopping range is designed by experienced professionals in compliance with international standards, quality control, trends, demands, and policies.
Our ultimate goal is to be an innovative, one-stop, online destination for anything you can find in the home and anything that you’ll need in your life!