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Return Policy

Returns

If you're not 100% happy with what you've bought from us, you can return your order within 30 days, provided the item is unworn, unwashed, unused and undamaged. Tags should still be attached and the item needs to be in the same condition as when it was received.

If you'd like to return a product, you'll need to contact us first. We'll give you instructions of where to send it and any other information you'll need. Once we've received it, we'll process your refund within 6 days of your item being inspected by our returns department. We'll send you an email once your refund is processed.

We refund to the payment method used in the original transaction. That means if you paid by credit card, you'll receive the refund back on the same credit card.


Faulty products

Please contact us within 30 days. You'll need to let us know the order number, product name and product code. You'll also need to include photos of the defect.

We'll check the returned item and may also contact the manufacturer. If we find it to be faulty, you'll receive a full refund including any delivery charges, or you can request a replacement. If you've included more than the faulty item in the same order however, the delivery charge won't be refunded.


Returning an incorrect product

While we try to be as careful as possible, mistakes do occasionally happen. If you've received the wrong item, please contact us within 7 days. We'll arrange for it to be returned and you can choose to be refunded or have the correct product sent to you.


Damage caused during delivery

If your product is delivered damaged, save the original packaging and photograph any damage that may have been caused during shipping. Please contact us within 7 days.

To speed up the returns process, please have your order number, the name and product code of the items damaged when you contact us. We'll also need photos of the damaged item.


Return postage

We only cover return postage costs if your order was incorrect, damaged or fault. You must pay postage for all other return types.