Six-Month Repair Warranty
Unless otherwise noted on the product page, Zapals offers a six-month warranty against defects in material and workmanship from the date of purchase. Within the warranty period, you can return items for free repairs.
Any free repair needs to be authorized via Zapals Customer Service Support Team. If you have returned one package without prior authorization, sending to the wrong address, returning an incorrect item, or submitting an empty package, Zapals reserves the right to refuse any compensation.
A product returned for repair must be shipped in its original packing including any cables or accessories that were originally provided.
You pay the postage for sending the item back, while we cover the postage for sending the repaired item back to you.
If you're not 100% happy with what you've bought from us, you can return your order within 30 days, provided the item is unworn, unwashed, unused and undamaged. Tags should still be attached and the item needs to be in the same condition as when it was received.
If you'd like to return a product, you'll need to contact us first. We'll give you instructions of where to send it and any other information you'll need. Once we've received it, we'll process your refund within 6 days of your item being inspected by our returns department. We'll send you an email once your refund is processed.
We refund to the payment method used in the original transaction. That means if you paid by credit card, you'll receive the refund back on the same credit card.
Please contact us within 30 days of the order being received. You'll need to let us know the order number, product name and product code. You'll also need to include photos of the defect.
We'll check the returned item and may also contact the manufacturer. If we find it to be faulty, you'll receive a full refund including any delivery charges, or you can request a replacement. If you've included more than the faulty item in the same order however, the delivery charge won't be refunded.
While we try to be as careful as possible, mistakes do occasionally happen. If you've received the wrong item, please contact us within 3 days of the order being received.. We'll arrange for it to be returned and you can choose to be refunded or have the correct product sent to you.
If your product is delivered damaged, save the original packaging and photograph any damage that may have been caused during shipping. Please contact us within 3 days after receiving the package.
To speed up the returns process, please have your order number, the name and product code of the items damaged when you contact us. We'll also need photos of the damaged item.
If there is an item missing, please send us clear photos of the outer packaging, all shipping labels visible, and (if applicable) the item received. We will resend the missing items for free or offer a refund for the item.
We only refund return postage costs if your order was incorrect, damaged or fault. You must pay postage for all other return types. During the return shipping, you are responsible for any customs charges or tariffs to return. In these cases we will deduct the taxes we need to pay from the refund you will receive.
Zapals.com is an internationally renowned, global shopping website operated by the Zapals Corporation Limited Company.
Our offices are located in Australia, Hong Kong and Mainland China and our aim is to deliver one of the largest, most innovative online department stores in the world.
We’ve got an extensive range of high quality products at the lowest prices for our customers. Our shopping range is designed by experienced professionals in compliance with international standards, quality control, trends, demands, and policies.
Our ultimate goal is to be an innovative, one-stop, online destination for anything you can find in the home and anything that you’ll need in your life!